Shipping policy

WE SHIP WORLDWIDE!

ESTIMATED TIME OF ARRIVAL

If you did not purchase Tracked Shipping with your order please DO NOT message us asking for updates. Your guess is as good as ours. Without tracking, once it is sent it is beyond our knowledge or control.

When we do a new drop we typically receive about 2000 orders in a single day. Please do not message us asking when your order will ship within the first 7 days following a drop. We do our best to get everything out within that time frame. When your order ships you will receive an email, so check your SPAM folder. If after 2 weeks your order has not been shipped feel free to message us and we will look into it. We know you want your orders, and we want you to have them too, but please be patient and realistic.

Note the following rough estimates for time of delivery once your order has actually shipped...

Asia - 1 week
Australia - 1 to 2 weeks
Europe - 1 to 3 weeks
North America - 1 to 3 weeks
Rest of World - 2 to 6 weeks

These are just estimates and delivery could come sooner or take longer. 


PLEASE DO NOT...

1. Please DO NOT email us asking if your order has shipped without checking your SPAM folder first. All orders are shipped out as fast as possible, usually within 3 or 4 days of receiving your order, and once shipped an automated email is sent by the website. We get a LOT of orders, especially when a new drop is released, so receiving frequent emails asking if an order has shipped only slows us down.
 
2. If you preorder a backpatch please understand that preorder means you are ordering before the item is made. Please DO NOT make a preorder and then message us after a few weeks complaining that you have not received your item. Instead, return to the product you preordered on our website and look at the estimated time frame for production. We cannot ship anything until it is actually made.

A NOTE ABOUT HOW SHIPPING ACTUALLY WORKS

A clarification on shipping since we get concerned messages at least once every single day from people who think their orders are lost…
Just because you ordered something first does not mean it will arrive first. This is not the way that mail works. As strange as it may seem, this is completely normal! International mail is not a conveyor belt system of first in first out. There are literally a million variables that go into shipping any given package. 

Think of it like this… If you and your next door neighbour work at the same place and he leaves for work 10 minutes before you but you still arrive first, there is no mystery to this. You drove faster, hit all the green lights, and took a shortcut. Same thing with sending parcels. So no need to worry, your order is not lost and will get there soon enough, even if it takes the scenic route.


CUSTOMS, TAXES & DUTIES

We are NOT responsible for customs, duties or any taxes that may be applied to your order. It is your responsibility as a consumer to know the local regulations in your own country and to make your purchasing decisions accordingly. We will not reimburse you for any taxes, duties, or customs fees that you may have to pay so please don't ask. We ship worldwide and with over 190 countries in the world, we cannot possibly know the regulations for each nation. Again, this is all up to you!


SHIPPING PRICES

The Tracked Shipping amounts are region and country specific. We have no control over the shipping prices set by our shipping partner, but work closely with them to provide the most economical options possible. 

 

RETURNS

All returns must be made within 30 days of the delivery date. Vests must be in original/unwashed/unworn condition to be eligible for a refund.

Unless it is being returned due to a production defect, we cannot offer a refund on your original shipping costs. We are also not responsible for the cost of shipping to return the vest to us. All returns will be subject to a $3 restocking fee.

Please email contact@pulltheplugpatches.com for any returns BEFORE sending your item back.