US Tariff Announcement

 

US orders have now resumed, but unfortunately, significant delays are to be expected. Despite extensive testing of alternative options, the ongoing uncertainty surrounding the US administration’s evolving tariff policies has created major disruptions. As a result, approximately 300 orders are currently being returned to us.

Moving forward, all US shipments will be dispatched directly from our HQ in Australia. This will inevitably result in higher shipping costs and longer fulfillment and delivery times. We are also no longer able to offer free shipping to the US. We deeply regret the inconvenience, but this is an unavoidable consequence of the global shifts triggered by recent US policy changes.

From the outside, this may seem like a straightforward issue, but the reality is quite different. It's been a logistical and financial nightmare. Like many small businesses worldwide, we’re under immense pressure as we navigate these complex changes. What we need most right now is your patience and understanding.

We’ve seen a significant increase in customer frustration, and while we truly understand how frustrating this situation is, we kindly ask that all communication remains respectful. We're doing everything we can, but we are a small business on the other side of the world, impacted by policies we had no part in making.

To all our US customers: we are fully committed to getting your orders to you. It will take longer than it used to, and we’re incredibly grateful for your continued support.

🙏 Thank you for standing with us during this difficult time.