Safe Delivery Guarantee

Safe Delivery Guarantee covers lost shipments and damaged or missing items, subject to the conditions below.


LOST SHIPMENTS

A shipment is considered lost if it has not been delivered within:

• 60 days from the shipping date (date of fulfillment), or
  
• 90 days for shipments to the United States (due to ongoing customs delays)
  

Delays within this timeframe are not considered loss.

For confirmed lost shipments, customers may choose:

• A replacement (subject to stock availability),
  
• Store credit, or
  
• A refund of the item value paid
  

Shipping costs are non-refundable.

If a replacement is chosen, we will cover the cost of reshipping.


DELIVERED BUT NOT RECEIVED (STOLEN / MISSING AFTER DELIVERY)

If tracking shows the parcel as delivered, it is not considered lost.

In these cases, the customer must first:

1. Check with household members, neighbours, or building management
   
2. Contact the local postal carrier (e.g. USPS) to confirm delivery details
   
3. Open a formal investigation or missing mail request with the carrier
   

If the parcel cannot be located after this process, the customer must provide:

• Confirmation of the carrier investigation outcome, and
  
• A copy of a police report for theft
  

Once documentation is provided, we will review the claim under this policy.

Compensation for delivered-but-missing parcels is capped at USD $100 per order.

Shipping costs, duties, and taxes are not refundable.


DAMAGED OF MISSING ITEMS

Items that arrive damaged to the point of being unusable or missing from the shipment are eligible for resolution.

To qualify, customers must provide:

• Clear photos of the item and packaging, and
  
• An unboxing video showing the condition of the parcel at the time of opening
  

This documentation must demonstrate that the issue occurred on or before delivery.

Claims without sufficient evidence may not be approved.

Cosmetic damage (minor dents, scratches, or packaging wear) is not covered.

For approved claims, customers may choose:

• A replacement (subject to availability),
  
• Store credit, or
  
• A refund of the item value paid
  

We will cover the cost of reshipping replacement items.

Shipping costs are non-refundable.

All items in an order are covered under Safe Delivery Guarantee, provided the conditions of this policy are met.

Please contact us at contact@pulltheplugpatches.com with:

• Your order number
  
• A description of the issue
  
• Any required supporting documentation

• Lost shipments: must be reported after the applicable 60 / 90 day period
  
• Damaged or missing items: must be reported within 7 days of delivery
  

Claims submitted outside these timeframes may not be eligible.

Once all required information is received, most claims are reviewed and resolved within 1–3 business days.

Orders shipped via Untracked Letter are not eligible for Safe Delivery Guarantee.

By selecting this shipping method at checkout, you acknowledge that:

• No tracking or delivery confirmation is available
  
• We are unable to verify delivery or loss
  
• These shipments are sent at the customer’s risk
  

Safe Delivery Guarantee coverage does not apply to untracked shipments.

By completing your purchase, you agree to all of the terms of our Safe Delivery Guarantee and Shipping Policy.